Terms & Conditions

1. Acceptance of Terms

By accessing or using BitBit.in services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"). These Terms constitute a legally binding agreement between you ("User" or "Customer") and BitBit.in ("Company", "we", "us", or "our").

Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our services. By using our services, you represent and warrant that you meet these eligibility requirements.

2. Services Description

BitBit.in provides web hosting services including but not limited to:

• Shared Hosting: Budget-friendly hosting with shared server resources
• VPS Hosting: Virtual private servers with dedicated resources
• WordPress Hosting: Optimized hosting specifically for WordPress websites
• Domain Registration: Domain name registration and management services
• SSL Certificates: Security certificates for website encryption
• Email Hosting: Professional email services
• Technical Support: 24/7 customer support and assistance

Service Availability

We strive to maintain 99.9% uptime for all services. However, we reserve the right to perform scheduled maintenance that may temporarily affect service availability. We will provide advance notice of planned maintenance whenever possible.

3. User Accounts

To use our services, you must create an account with accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Keeping your account information up-to-date
• Using a secure password and enabling two-factor authentication when available

Account Verification

We may require identity verification before activating certain services or processing high-value orders. This helps protect against fraud and ensures service security.

4. Acceptable Use Policy

You agree to use our services responsibly and in accordance with all applicable laws. The following activities are strictly prohibited:

Prohibited Content

• Illegal content or activities
• Copyrighted material without proper authorization
• Malware, viruses, or malicious code
• Spam or unsolicited communications
• Adult content (in shared hosting environments)
• Hate speech or discriminatory content
• Phishing or fraudulent activities

Resource Usage

• Excessive CPU, memory, or bandwidth consumption
• Running unauthorized background processes
• Cryptocurrency mining
• Proxy or VPN services (unless specifically allowed)
• File storage or backup services for third parties

5. Payment Terms

All services must be paid in advance according to the selected billing cycle. We accept various payment methods including credit cards, PayPal, and bank transfers.

Billing and Invoicing

• Invoices are generated automatically based on your billing cycle
• Payment is due immediately upon invoice generation
• Services may be suspended if payment is not received within 7 days of the due date
• Late payment fees may apply as specified in your service agreement

Refund Policy

We offer a 30-day money-back guarantee for new customers on shared hosting and WordPress hosting plans. VPS and dedicated services have a 7-day money-back guarantee. Refunds do not apply to:

• Domain registration fees
• Setup fees
• SSL certificate costs
• Add-on services
• Accounts terminated for policy violations

6. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our services, you agree to our data collection and use practices as described in our Privacy Policy.

Data Collection

We collect information necessary to provide and improve our services, including:

• Account information and contact details
• Payment and billing information
• Service usage data and logs
• Technical information for support purposes

Data Protection

We implement industry-standard security measures to protect your data and maintain regular security audits and updates. We do not sell or rent your personal information to third parties.

7. Service Level Agreement (SLA)

BitBit.in guarantees 99.9% uptime for all hosting services, measured monthly excluding scheduled maintenance windows.

Uptime Calculation

Uptime is calculated as the percentage of time our servers are operational and accessible. Planned maintenance is excluded from uptime calculations when proper notice is provided.

SLA Credits

If we fail to meet our uptime guarantee, you may be eligible for service credits:

• 99.0% - 99.8% uptime: 10% service credit
• 98.0% - 98.9% uptime: 25% service credit
• Below 98.0% uptime: 50% service credit

8. Customer Support

We provide 24/7 technical support through multiple channels including live chat, email tickets, and phone support (for premium plans).

Support Scope

Our support team assists with:

• Server and hosting-related issues
• Account and billing questions
• Technical configuration guidance
• Service troubleshooting
• Security incident response

Response Times

• Critical Issues: 1 hour
• High Priority: 4 hours
• Normal Priority: 24 hours
• Low Priority: 48 hours

Note: Response times may vary during high-volume periods or holidays. Third-party software support may be limited.

9. Termination

Either party may terminate this agreement with appropriate notice. Services may be terminated immediately for policy violations or non-payment.

Termination by Customer

You may cancel your services at any time through your account dashboard. Cancellation becomes effective at the end of your current billing cycle unless you request immediate termination.

Termination by BitBit.in

We may terminate or suspend services immediately if:

• Payment is overdue by more than 7 days
• Terms of Service are violated
• Illegal activities are detected
• Service abuse occurs
• Required by law or legal process

Data Backup and Recovery

Upon termination, you have 30 days to retrieve your data. After this period, all data may be permanently deleted. Regular backups are your responsibility.

10. Limitation of Liability

BitBit.in's liability is limited to the extent permitted by law. Our total liability for any claim shall not exceed the amount paid by you for the services in the 12 months preceding the claim.

Disclaimers

Services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Uninterrupted or error-free service
• Security of data transmission

Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, network failures, or other force majeure events.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website, unless otherwise specified.

Notification of Changes

We will notify users of significant changes through:

• Email notification to registered users
• Notice in the customer portal
• Website announcements
• Updated "Last Modified" date on this page

Continued Use

Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. If you disagree with any changes, you must discontinue use of our services.

12. Contact Information

For questions about these Terms and Conditions or our services, please contact us:

Legal Compliance

These Terms are governed by the laws of the United States and the State of Delaware. Any disputes shall be resolved in the appropriate courts of Delaware.