Privacy Policy

1. Introduction

BitBit.in ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our hosting services.

Scope of This Policy

This Privacy Policy applies to all BitBit.in services, including:

• Web hosting services (shared, VPS, dedicated)
• Domain registration and management
• Email hosting services
• Technical support and customer service
• Our website and customer portal

2. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

Personal Information

Information you provide directly to us when you:

• Create an account: Name, email address, phone number, billing address
• Purchase services: Payment information, billing details, tax identification
• Contact support: Support tickets, chat logs, call recordings
• Register domains: WHOIS information as required by ICANN

Technical Information

Information Type	Description	Purpose
Server Logs	IP addresses, access times, requested pages	Security monitoring, performance optimization
Usage Data	Bandwidth usage, storage consumption, resource utilization	Service provisioning, billing accuracy
Device Information	Browser type, operating system, device identifiers	Technical support, service compatibility
Location Data	IP-based geographic location	Fraud prevention, service optimization

Automatically Collected Information

• Cookies and similar tracking technologies
• Web beacons and pixel tags
• Analytics data from website interactions
• Error logs and diagnostic information

3. How We Use Your Information

We use the collected information for various purposes, including:

Service Provision

• Setting up and maintaining your hosting accounts
• Processing payments and managing billing
• Providing technical support and customer service
• Monitoring service performance and uptime
• Implementing security measures and fraud prevention

Communication

• Sending service-related notifications and updates
• Responding to your inquiries and support requests
• Providing important account and security alerts
• Sending promotional communications (with consent)

Legal and Business Operations

• Complying with legal obligations and regulations
• Protecting our rights and property
• Investigating and preventing fraud or abuse
• Enforcing our Terms of Service
• Business analytics and service improvement

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in:

• Payment Processing: Secure payment gateways and processors
• Data Centers: Infrastructure partners and colocation providers
• Support Tools: Customer service and helpdesk platforms
• Analytics: Website performance and usage analytics
• Security Services: DDoS protection and security monitoring

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety
• Investigate fraud, security breaches, or policy violations
• Respond to emergencies involving personal safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership.

5. Data Protection & Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

• Encryption: Data encrypted in transit (SSL/TLS) and at rest (AES-256)
• Access Controls: Role-based access with multi-factor authentication
• Network Security: Firewalls, intrusion detection, and monitoring
• Regular Audits: Security assessments and vulnerability testing
• Backup Systems: Encrypted, geographically distributed backups

Administrative Safeguards

• Employee background checks and security training
• Confidentiality agreements and access policies
• Incident response and breach notification procedures
• Regular security policy reviews and updates

Physical Safeguards

• Secured data centers with biometric access controls
• 24/7 physical security monitoring
• Environmental controls and redundant systems
• Secure disposal of hardware and storage media

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Retention Periods

Data Type	Retention Period	Reason
Account Information	Duration of service + 7 years	Legal compliance, tax requirements
Payment Data	7 years after last transaction	Financial regulations, dispute resolution
Support Records	3 years after case closure	Service improvement, legal protection
Server Logs	90 days	Security monitoring, troubleshooting
Website Analytics	26 months	Service optimization, trend analysis

Secure Deletion

When data is no longer needed, we securely delete or anonymize it using industry-standard methods that make recovery impossible.

7. Your Privacy Rights

You have several rights regarding your personal information. The availability of these rights may depend on your location and applicable laws.

Your Rights Include:

• Access: Request a copy of your personal information we hold
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your personal information
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Revoke consent for consent-based processing

How to Exercise Your Rights

To exercise your privacy rights, please contact us through:

• Customer portal privacy settings
• Email: privacy@bitbit.in
• Written request to our business address

8. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, provide functionality, and analyze website usage.

Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential	Website functionality, security, login sessions	Session/30 days
Performance	Website analytics, performance monitoring	1-2 years
Functional	User preferences, language settings	1 year
Marketing	Targeted advertising, conversion tracking	1-2 years

Managing Cookies

You can control cookies through:

• Browser settings and privacy controls
• Our cookie consent banner
• Opt-out links for third-party cookies
• Privacy-focused browser extensions

9. International Data Transfers

BitBit.in operates globally with data centers and partners in multiple countries. Your information may be transferred to and processed in countries other than your residence.

Transfer Safeguards

• Adequacy Decisions: Transfers to countries with adequate protection levels
• Standard Contractual Clauses: EU-approved contract terms for data protection
• Binding Corporate Rules: Internal policies ensuring consistent protection
• Consent: Explicit consent for specific transfer purposes

Data Localization

Where possible and required by law, we store and process data within your country or region. You can request information about where your data is stored.

10. Children's Privacy

BitBit.in services are not intended for children under 18 years of age. We do not knowingly collect personal information from children without parental consent.

If We Discover Child Information

If we become aware that a child under 18 has provided personal information:

• We will delete the information immediately
• We will contact the parents/guardians if possible
• We will terminate any associated accounts
• We will review our verification procedures

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.

Notification of Changes

We will notify you of significant changes through:

• Email notification to your registered address
• Notice in your customer portal dashboard
• Website banner or prominent notice
• Updated effective date at the top of this policy

Your Continued Use

Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy. If you disagree with changes, you may terminate your account.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Supervisory Authorities

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with your local data protection authority.