Refund Policy

BitBit.in stands behind our hosting services with a comprehensive 30-day money-back guarantee. If you're not completely satisfied with your hosting experience, you can request a full refund within 30 days of your initial purchase.

The guarantee period begins from the date of service activation, not the purchase date. We believe in transparency and want you to have adequate time to evaluate our services.

To ensure fair usage of our refund policy, the following eligibility criteria apply:

✅ Eligible for Refund:

• New customers making their first purchase with BitBit.in
• Shared hosting plans (Basic, Professional, Business)
• VPS hosting plans (all configurations)
• WordPress hosting plans (all tiers)
• Reseller hosting plans within the first 30 days
• Accounts in good standing without policy violations

❌ Not Eligible for Refund:

• Domain name registrations and renewals
• SSL certificate purchases
• Dedicated server services
• Setup fees and migration services
• Third-party licenses and add-ons
• Accounts suspended for policy violations
• Customers who have previously used our money-back guarantee

Requesting a refund is straightforward. Follow these simple steps to initiate your refund request:

You may cancel your services at any time through your client area or by contacting our support team. Here's what you need to know about cancellations:

Immediate Cancellation

• Services remain active until the end of your billing period
• No additional charges will be incurred after cancellation
• You retain access to your control panel and data until expiration
• Automatic renewals will be disabled immediately

Data Retention

• Account data is retained for 7 days after service expiration
• Backups are available for download during this period
• After 7 days, all data is permanently deleted and cannot be recovered
• We recommend downloading important files before cancellation

If you have concerns about a refund decision or billing dispute, we're committed to resolving issues fairly and transparently:

Internal Review Process

1. Initial review by customer success team
2. Escalation to billing department manager if needed
3. Final review by senior management for complex cases
4. Written explanation of decision provided to customer

External Resolution

For unresolved disputes, customers may seek resolution through appropriate consumer protection agencies or alternative dispute resolution services in accordance with applicable laws.

BitBit.in reserves the right to modify this refund policy at any time. Changes will be communicated through:

• Email notifications to active customers
• Updates posted on our website
• Announcements in the client portal
• Social media channels for major changes

Policy changes will not affect services purchased before the effective date of the new policy. Continued use of our services after policy updates constitutes acceptance of the revised terms.